# Shaping the Future of Gaming: Career Opportunities at Moonton Indonesia
As the local subsidiary of the globally renowned Shanghai Moonton Technology Co., Ltd., Moonton Indonesia—operating under the corporate entity PT. Monster Entertainment Indonesia—stands at the forefront of the mobile gaming revolution. We are the driving force behind the global phenomenon Mobile Legends: Bang Bang (MLBB), a 5v5 MOBA title that has redefined competitive mobile gaming across Southeast Asia.
Beyond being a developer, Moonton is a cultural powerhouse. Our flagship title, Mobile Legends: Bang Bang, has achieved historic milestones, serving as a core esports component at the 2019 SEA Games and the Indonesian President’s Cup. With the Mobile Legends: Bang Bang Professional League (MPL) cementing its status as the most-watched mobile esports league in the region, we continue to push the boundaries of professional gaming through our groundbreaking franchise model.
## Join Our Dynamic Team
We are committed to nurturing a culture of growth, adaptability, and innovation. We are currently seeking ambitious, passionate professionals to help us shape the future of esports in Indonesia.
Position: Customer Service Agent
As a Customer Service Agent, you will be the bridge between our developers and our massive player base. We are looking for individuals who are dedicated to excellence and eager to contribute to the ongoing success of our titles.
Key Responsibilities
* Player Engagement: Serve as the primary point of contact for inquiries, resolving player complaints, and documenting vital feedback to improve our game projects.
* Operational Support: Collaborate with the operations team to suggest improvements, troubleshoot game issues, and enhance overall operational data.
* Leadership: Oversee and manage moderator teams to ensure community guidelines and quality standards are maintained.
* Versatility: Execute additional assignments as directed by supervisors to meet evolving project goals.
Qualifications
* Education: Fresh graduates are highly encouraged to apply.
Gaming Passion: A genuine enthusiasm for the gaming industry, with a deep understanding of user behavior and player psychology. Experience with Mobile Legends: Bang Bang* is considered a significant advantage.
* Language Proficiency: Fluency in English and Indonesian is required. Proficiency in Malay or Tagalog is considered a bonus.
* Professionalism: A mature team player with a proactive attitude and the ability to thrive in a high-pressure, fast-paced environment.
## Why Build Your Career at Moonton?
We believe that our team members are our greatest asset. Our work environment is designed to foster creativity, well-being, and professional development. When you join us, you gain access to a comprehensive suite of benefits, including:
* Work-Life Balance: Flexible working arrangements to ensure you perform your best.
* Wellness & Perks: Comprehensive medical coverage, mental health initiatives, office meals, and an endless supply of snacks and tea.
* Growth Opportunities: Structured mentorship programs for newcomers, clear internal promotion pathways, and regular "MOONTON Talks" educational sessions.
* Global Exposure: Collaboration with dynamic, multi-cultural teams across the globe.
* Company Culture: Annual company retreats, team-building activities, festive celebrations, and exclusive in-game rewards.
## How to Apply
Are you ready to elevate your career in the esports industry? We are looking for innovators who are ready to make a lasting impact.
To apply, please forward your current CV to [email protected] with the subject line: "Indonesian Customer Service Agent."
We look forward to building the future of gaming with you!