# Customer Service Store Supervisor Needed in Mataram: Join PT. Mitracomm Ekasarana Today
Navigating the competitive job market requires finding a role that not only challenges your professional skills but also offers a clear path for career advancement. If you possess a background in retail leadership and a passion for exceptional customer care, an exciting opportunity awaits you in West Nusa Tenggara.
PT. Mitracomm Ekasarana, a prominent subsidiary of the esteemed Phintraco Group established in 1999, is actively recruiting a dedicated professional to fill an urgent vacancy. Recognized for delivering comprehensive contact center solutions—ranging from business process outsourcing to specialized training and education—the company maintains rigorous ISO 9001:2008 standards. By joining this dynamic organization, you become part of a skilled network committed to operational excellence and rapid, effective client support.
## Position Overview: Customer Service Store Supervisor (Mataram)
PT. Mitracomm Ekasarana is seeking a motivated and results-driven individual to assume the vital role of SPV Customer Service Store based in Kota Mataram. This position requires a hands-on leader capable of maintaining seamless daily store operations while upholding the highest standards of customer satisfaction.
Core Responsibilities
* Operational Oversight: Guarantee the smooth execution of daily store activities while rigorously enforcing premium customer service standards.
* Team Leadership & Motivation: Inspire, mentor, and train Customer Service Representatives to reach their full potential.
* Performance Management: Conduct regular evaluations of team metrics and deliver constructive, actionable feedback.
* Complex Problem Solving: Take charge of escalated customer complaints and resolve intricate service issues swiftly.
* Data Analysis & Reporting: Compile comprehensive performance reports and analyze customer service trends to inform future strategies.
* Process Improvement: Proactively identify and implement innovative opportunities to elevate the overall customer experience.
Candidate Qualifications
To thrive in this role, applicants must meet the following criteria:
* Educational Background: Minimum of a Diploma (D3) degree in any major.
* Professional Experience: At least 1 year of proven experience working as a Team Leader or Supervisor within a customer service or retail environment.
* Target-Driven Mindset: Demonstrated ability to perform effectively under pressure and consistently achieve performance targets.
* Preferred Industry Background: Candidates with prior experience in retail stores, telecommunications gadgets, or cellular service providers will be given priority.
* Work Location: Kota Mataram.
## How to Apply
Ready to take the next step in your career with an industry leader? Do not miss this urgent opportunity to make a meaningful impact.
* Online Application: Submit your credentials directly through the digital application channels.
* Email Submission: Send your comprehensive resume and application materials directly to [email protected].