# Build a Career at TIKI Karawang: Customer Service Job Opening
Are you searching for a dynamic career opportunity with one of Indonesia’s most established logistics leaders? PT Citra Van Titipan Kilat (TIKI) is currently expanding its customer support division in Karawang. For over fifty years, TIKI has connected communities across the archipelago through reliable, safe, and swift delivery services. Joining our team means becoming an essential part of a legacy built on trust, innovation, and customer-first values.
## About PT Citra Van Titipan Kilat (TIKI)
Since 1970, TIKI has grown into a powerhouse within the Indonesian logistics sector. Operating across 69 major cities with a robust network of over 500 representative offices, 3,200 retail outlets, and a dedicated workforce exceeding 12,000 employees, we bridge distances for millions of customers. Guided by our inspiring corporate ethos, "Paketmu Duniaku" (Your Package is My World), we continuously adapt to modern demands while maintaining a deeply personal connection with every generation we serve.
## Customer Service Role Overview
As a Customer Service representative at TIKI Karawang, you will serve as the primary voice of our brand. Your mission is to foster lasting customer loyalty by delivering exceptional, empathetic, and prompt support.
Key Responsibilities
* Maintain a positive, professional, and empathetic demeanor during every customer interaction.
* Receive, investigate, and effectively resolve customer inquiries and complaints.
* Master TIKI’s comprehensive suite of shipping products and services to provide accurate information.
* Drive high levels of customer satisfaction through proactive and dedicated support.
## Job Qualifications and Requirements
To ensure success in this role, applicants must meet the following criteria:
* Gender: Female.
* Age: Between 18 and 25 years old.
* Residency: Must currently reside in Karawang.
* Education: Minimum high school diploma (SMA/SMK or equivalent).
* Technical Skills: Basic computer literacy and proficiency in navigating digital tools.
* Interpersonal Skills: Highly communicative, articulate, and proactive in problem-solving.
## How to Apply for the TIKI Karawang Career Opportunity
If you match the qualifications above and are eager to grow professionally within the logistics industry, we invite you to submit your application.
* Required Documents: Complete curriculum vitae (CV) and application letter.
* Submission Email: Send your documents directly to [email protected]
* Email Subject Format: `[Your Full Name]_Customer Service`
## Important Recruitment Notice
Please be advised that PT TIKI Karawang Utama enforces a strict anti-fraud policy. Our entire recruitment process is 100% free of charge. We never request any monetary fees, deposits, or reimbursements from candidates at any stage of the hiring process. Protect yourself from fraudulent recruitment scams by communicating exclusively through our official email channel.